Maintenance Request

All maintenance requests need to be submitted through our office or dropping in our drop box.Only maintenance emergencies will be taken over the phone. After hours use our voice mail system and follow the maintenance emergency prompts. Someone will call you back as soon as possible. If you have not received a call back with in 15 minutes please dial again and repeat same procedure to ensure that we received the correct information. Only situations that are of an emergency nature will be responded to.

COMMON MAINTENANCE ISSUES

Below are some of the most common maintenance requests and solutions. Typically any unclogging of drains, disposals, toilets etc. are charged to the tenant.

BACKED-UP TOILET

Vigorous plunging can often unclog a toilet. For best results, flush the toilet and then plunge repeatedly as the toilet bowl fills with water. Repeat this process several times.

OUTLETS AREN’T WORKING

GFI outlets will “pop” anytime there’s a surge or unusual electrical activity, causing all of the outlets on the GFI circuit to stop working. To correct this, find the main GFI outlet and push the reset switch.

ELECTRICITY GOES OFF IN A PART OF THE HOUSE OR UNIT

When electricity goes off in a section of a house or unit, typically something has tripped the breaker. Often by resetting the breaker (located inside a gray or green breaker box), the electricity will come back on.

LIGHTS AREN’T WORKING

The most common cause of lights not working is burned out light bulbs. Replacing the light bulb will correct this issue. Replacement of light bulbs is the responsibility of the tenant.

GARBAGE DISPOSAL STOPS WORKING

When garbage disposals stop working, the most common solution is to hit the reset switch (located below the sink). The garbage disposal should be turned off (using the wall switch) before you hit the reset switch, and you should never reach inside the disposal to try to fix it

Do you have any questions?

Feel free to reach us anytime!